Effective Date: April 11, 2025
At SaveBigMedical.com, we aim to deliver your diabetic supplies quickly, safely, and affordably — both within the U.S. and internationally. Please review our shipping policy below.
📦 Order Processing Time
All orders are processed within 1 business day (Monday through Friday, excluding holidays).
Orders placed before 2:00 PM EST typically ship the same day.
You will receive tracking information via email once your order has shipped.
🚚 Shipping Methods & Delivery Times
🇺🇸 Domestic (U.S.) Shipping
We ship via USPS, UPS, or FedEx, depending on the item and location.
Method Estimated Delivery Time
Standard Shipping 2–5 business days
Expedited Shipping 1–3 business days
Overnight Shipping* 1 business day
*Overnight orders must be placed before 12:00 PM EST for same-day shipping. Not available in all areas.
🌍 International Shipping
We proudly ship to most countries worldwide. International delivery times vary based on destination and customs clearance.
Region Estimated Delivery Time
Canada 5–10 business days
UK/EU 7–14 business days
Other Countries 7–21 business days
Note: Customs, duties, and import taxes may apply depending on your country’s regulations. These are the buyer’s responsibility.
💲 Shipping Rates
Shipping rates are calculated at checkout based on:
Order weight and size
Destination
Selected shipping method
We offer free U.S. standard shipping on orders over $75.
❗ Delivery Issues or Delays
We are not responsible for delays caused by shipping carriers, weather, customs, or incorrect addresses — but we will assist you in resolving issues. If your package is marked as “delivered” and you haven’t received it, contact the carrier and then email us within 2 business days.
🧾 Damaged or Missing Items
If any items arrive damaged or missing:
Contact us within 7 days of delivery
Include your order number and photos (if applicable)
Email: sales@savebigmedical.com
🔁 Returns
See our Return & Refund Policy for details on our 30-day no-questions-asked guarantee.
Questions?
We’re here to help.
Email: sales@savebigmedical.com
Mailing Address:
Save Big Medical
9 Westminster Shopping Center, Unit 391
Westminster, MD 21157
