Return Policy

Return Policy for SaveBigMedical.com At SaveBigMedical.com, we understand the importance of customer satisfaction and strive to provide the best possible service. To ensure a smooth and hassle-free shopping experience, we have implemented the following return policy: 1 Unopened Products: Customers may return unopened products within 14 days from the date of purchase for a full refund or exchange, subject to the following conditions: a. The product must be returned in its original packaging, unopened, and with all included accessories. b. The product must be in a new and resalable condition. c. The customer is responsible for all return shipping costs unless the return is due to an error on our part, such as receiving the wrong product or a damaged product. To initiate a return for an unopened product, please contact our customer support team at sales@savebigmedical.com 2 Opened Products with Manufacturer Defect: In the event of a manufacturer defect, opened products may be exchanged within 14 days from the date of purchase. Please note that we do not offer refunds for opened products unless the product is deemed to have a manufacturer defect. To initiate an exchange for an opened product with a manufacturer defect, please follow these steps: a. Contact our customer support team at sales@savebigmedical.com b. Provide a detailed explanation of the defect and, if possible, attach photographic evidence. Please note that the customer is responsible for all return shipping costs, except in cases where the defect is confirmed to be a manufacturer's fault. In such cases, SaveBigMedical.com will cover the return shipping costs. 3 Exceptions: We cannot accept returns or exchanges for the following products: a. Opened personal care products, such as masks, gloves, and compression garments, for hygienic reasons. b. Products that have been damaged or altered by the customer. We reserve the right to refuse a return or exchange if the product does not meet our return policy criteria. For any further inquiries or assistance, please contact our customer support team at sales@savebigmedical.com